Keeping Campfire Useful

Hi all,

This is just a quick post responding to some feedback we have had, related to keeping Campfire as useful to everyone as possible. There is no issue with using Campfire for casual chatting with other AskAwayers, as long as everyone staffing AskAway at the time doesn’t mind. At times on weekdays it can be distracting for AskAway staff who are multitasking, as there is no way to tell if the sound of a new message is casual chat or a service issue.

Here are a few suggestions to make sure Campfire stays useful as a communication tool, without preventing people from connecting with their colleagues:

1)        Check in with everyone to see if they mind casual chat
2)        If you suspect another Askawayer may prefer not to have casual chat on Campfire during their time on AskAway, use other chat software (Google Chat, Meebo, etc.)
3)        Use QuestionPoint IM for a conversation that is just between two people

Thanks to everyone for using Campfire, and please feel free to contact us with questions, feedback etc.
–        Reece

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