Archive for February, 2015

Tips for busy times and multiple patrons

Monday, February 23rd, 2015

As we’re now in the busy part of the term, it may be helpful to review some tips and recommended procedures for busy times and handling multiple patrons on AskAway.


Fix for mobile Qwidget errors

Friday, February 6th, 2015

Some observant service providers discovered that on many library websites, the Qwidget does not display properly to users who are accessing AskAway via mobile devices using their mobile data plans. (Wifi displays OK.) The error appears as below:

Happily, we have a fix for the problem. In October, QuestionPoint provided us with updated Qwidget code that has not yet been made official, to fix the display problem on ProQuest and a few other sites. We’ve discovered that using the updated code fixes the mobile problem as well. 

If you have not already implemented the new code, there’s a simple way to do so.

Simplest way to update Qwidget code: 

If you’re using the current Version 4 Qwidget (which looks like this), you need only change three pieces of the code on each page where the Qwidget resides:

If you’re using the old Qwidget, you should generate the Version 4 code from the Create Qwidget screen, make the above edit, and then copy and paste into all your Qwidget locales.

Please let me know if you have any questions!

- Brandon

New citation resources

Thursday, February 5th, 2015

Memorial University has an excellent series of short, targeted videos guiding students through very specific citation problems. The guides are brief (generally 2-3 minutes, never more than 5), well-structured, engaging and to the point — and their creators have offered them to all Canadian libraries to use and embed as they wish.

These could be a great resource to share with your patrons when they ask citation questions (about 17% of our chats).

Here’s a sample video:

Check out their playlists, with videos covering covering APA, MLA, and Chicago.