Archive for May, 2012

Request for Survey Participants: Collaborative Virtual Reference Service

Monday, May 14th, 2012

The following call for survey participants with collaborative virtual reference service experience was sent to the Digitial Reference listserv. Interested parties can access the survey from the link below. Contact Emily Weak at with any questions.


Are you a librarian who has personal experience working in a collaborative virtual reference service?

My co-author and I are currently performing research for a chapter in an
upcoming volume of Advances in Librarianship. In an effort to augment
our review of the literature with original voices, we are seeking survey

For the purposes of our research, collaborative virtual reference services
(CVRS) are generally defined as any collaboratively provided chat-based
reference service staffed and managed by librarians from multiple
libraries, often supported by specially designed virtual reference
software such as QuestionPoint.

Our survey has ten questions and should take between five and fifteen
minutes of your time.  Responses will help us provide better insights on
the benefits and challenges in establishing collaborative reference
services; these insights will assist librarians and libraries seeking to
work together.  Ultimately we hope our research will lead to enhanced
service quality and optimal user experience. If you have any questions
or concerns, please contact me at

To participate, please follow this link:

The survey will close on Sunday, June 10th, 2012.

Emily Weak
MLIS, San Jose State University

OCLC Free Webinar: Marketing Your Virtual Reference Service

Wednesday, May 9th, 2012
From the OCLC QuestionPoint team:

We invite you to attend a free webinar, Finding your users online, May
17 at 1 PM ET.

Seeking Synchronicity found that one of the biggest obstacles to a
successful virtual reference service was getting users to simply know
the service existed. How do you find your users online? How do they find

Look at what signs have been effective in letting users know about the
service. What works best in both drawing users' attention and getting
them to know what the service is about? With our constantly changing
technical vocabulary, are you really saying what you want to say?

Date: 17 May 2012 
Time: 1:00 PM-2:00 PM, Eastern

Joanne John, coordinator of Enquire, the UK's national public library
virtual reference cooperative
Bill Pardue, librarian at Arlington Heights Memorial Library in Illinois

To attend, please register for this event: 

For those unable to attend, a recording of the webinar will be posted

Susan McGlamery
QuestionPoint product manager