Archive for February, 2012

January Statistics and Update

Tuesday, February 14th, 2012

The first AskAway statistics and survey information of 2012 are now available on the AskAway Portal.

Compared to January, 2011, we engaged in an average of 10% more sessions per day. January of last year’s daily average was 94.3 sessions, this year’s was 103.3.
January usage statistics are available here.

Form Fields for January are available here.
The Form Fields include additional information, thanks to the new descriptive code feature from QuestionPoint! AskAwayers have labelled many of the questions, providing us with deeper, easy-to-access information on the types of questions that learners are asking.

We received exit survey responses from these institutions: BCIT, CC, DC, KPU, LC, SC, SFU, TRU, UBC, UNBC, UFV, UVic
Below are a few of the comments we received this month. As you can see from these comments, there was a real focus on how connected, welcome and comfortable AskAwayers make users feel. Full survey results are available here.

“The librarian was super nice and she used smiley emoticons which made me feel much more connected with her. She also spoke very casually and friendly. Really easy. Great system.”
– University of Victoria learner

“I really liked the online support system. It’s very fast and the instructors answer your questions really fast. They supply it in a language easy to understand by everyone and are very polite. I will definitely use this option again if I have any further questions.”
– BC Institute of Technology learner

“Thank you. I feel that my questions were answered and I didn’t feel vulnerable asking. I will ask again if need be and let others know if they need help. Thanks”
– Thompson Rivers University learner.

Please feel free to contact the AskAway Admin Centre with questions or comments.

– Reece, BC ELN

New AskAway Scripts

Friday, February 10th, 2012

We have added some new scripts in response to suggestions from AskAwayers.

Here they are, along with some context.

Close – Left Session
I haven’t heard from you in a while, so I am going to close this session. Thanks for using AskAway, and please feel free to come back if you have further questions.

When a user has not responded for an extended period of time, this is a quick way to let them know you are ending the session and inviting them to return again.

Problem – Service Limits
This service is intended to help you find information and resources. I can assist you with your search, but cannot do research for you, or send you articles.

This script is written to address situations when users press AskAwayers to send them a specific article, and are not open to learning how to search for the article, or taking part in the process. It is aimed at users who are asking for a document delivery service. We can help them find it in the database, but they need to download it themselves.Qwidget Expand Button

Begin – Qwidget Database
Before we use this database, it’s important that you expand our session to a new window, so we aren’t disconnected. To do this, click the Expand button (beside the x-close button). A new window will pop up.

When a user has accessed AskAway through a Qwidget embedded in a database, and they want to perform a search in the database, they need to expand (pop-out) the Qwidget window, so they don’t lose the AskAway connection. This briefly explains how and why they need to expand the window.

Refer – Public Library
Sorry, your question is beyond the scope of the AskAway service, which is intended to help post-secondary students with their research- or course-related questions. Can I help you find contact information for your local public library?

It is up to individual AskAwayers’ discretion the extent to which they help users with questions that fall outside of AskAway’s scope. This script replaces one that used to lead to a list of BC public libraries.

Questions or comments? Please feel free to contact the AskAway Admin Centre.

– Reece, BC ELN