Archive for July, 2011

New Link for Staff Portal

Thursday, July 14th, 2011

Please ensure your bookmarks are updated with the new URL for the AskAway Staff Portal:

Let me know if you have any questions.

– Sunni


AskAway Coordinator’s Report and Meeting Minutes

Tuesday, July 12th, 2011

The Coordinator’s Report and minutes from the June 14th AskAway Advisory Committee meeting are now available on the Portal:

– Sunni


EBSCO Databases Qwidget Issues

Monday, July 4th, 2011

Here’s what you need to know when working with a patron using an EBSCO Qwidget.

1. When a patron opens up a chat session in an EBSCO database then starts a new search or tries any other navigation away from their current page with the chat Qwidget – they can lose the chat. They should receive a warning before they lose the chat (depending on their browser), with the option to cancel, but this feature is currently experiencing some bugs.

2. Patrons can use any browser, but Firefox v.4+ appears to work the best for patrons using the Qwidget in an EBSCO database.

Some of the issues are browser specific and can be bypassed using the pop-out expanded chat Qwidget option available on the newest Qwidget version. A great reason to update any of those out-dated Qwidgets for your patrons!

Find more info, screenshots and tips, under Staff Tools >> Working with patrons >> Qwidget in Ebsco Databases, including how to check if the patron is coming from an EBSCO database as well as the patron’s browser info.