Archive for April, 2011

March and April Statistics Now Available

Wednesday, April 13th, 2011

AskAway use has risen across the board, compared to last March. The number of users accessing AskAway through the qwidget rose 21%, from 2171 in March 2010 to 2635 in March 2011. There are now 22 institutions that offer qwidgets on their sites, up from 18 at this time last year.
The average number of calls per day has increased to 113.8 in March 2011, up from 102.3 last year.
Total calls increased from 3169 last March to 3527 in March 2011.

March and April’s AskAway stats and user feedback are now available on the AskAway Portal:

Usage stats for both months have been posted on the Statistics by Institution page of the AskAway Portal

User feedback from the patron exit surveys can be found on the Surveys page of the Portal.

Below the cut are some of the many positive comments from patrons in March and April.