Archive for May, 2010

Summer Term Start

Monday, May 17th, 2010

Just a reminder that AskAway opens again for service on Monday, May 17th at 10 AM.  What can you do to be ready for your first shift?

1.  Get familiar with the Staff Portal again.  This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, library guest logins, policy pages, etc..): <http://www.eln.bc.ca/askaway/index.php?page=main>

2.  Make sure your Campfire group chat login is working: <https://askawayps.campfirenow.com>  If you have any problems logging into Campfire, or you don’t have an account yet, let me know.  This is an essential tool that will make your shifts much easier and more fun!

2.  Do a quick software refresher.  The following online software tutorials are available on the QP website: http://www.questionpoint.org/education/index.html#tutorials

A.  Launch Flash chat

B.  Using Scripted Messages and Pushing Web Pages to Patrons

C.  Using IM and Transfer

D.  Ending a Flash Chat Session
3.  Watch an AskAway online tutorial on an unfamiliar topic or library website: http://eln.bc.ca/askaway/index.php?page=prodevelopment