Archive for January, 2010

Good Tip

Tuesday, January 26th, 2010

A student wrote “what are your hours?” I immediately gave the AA hours. But, after the call, as always, I thought, “Suppose the student thought I was a Camosun librarian on the line and meant the physical library hours.”
I have had students on AA complain about the heat in the library (in Kamploops) and ask if I can turn it down, so this cognitive confusion is probably pretty common.
So, note to self: Ask what is the meaning of “your”.
– Richard Baer
Camosun College

Article of Interest

Tuesday, January 26th, 2010

Richard Baer recommended this article:
The Good, the Bad, but Mostly the Ugly: Adherence to RUSA Guidelines during Encounters with Inappropriate Behavior Online.
Maness, Jack M.1
Naper, Sarah2
Chaudhuri, Jayati3
Reference & User Services Quarterly; Winter2009, Vol. 49 Issue 2, p151-162, 12p, 3 charts

Kwantlen Alerts

Tuesday, January 19th, 2010

I want to alert AskAway librarians to 2 things that may come up when dealing with Kwantlen students. We hope to have both incidents resolved soon but just in case you come across it in the next few weeks:
1. Security Certificate Alert
A student may be asked questions about such a certificate, or an unsecured connection when using the new IE and Firefox browsers to access certain parts of our website including the research databases or the study room booking module. It does give you options to proceed but some users are unsure whether they should – and frankly the messages sound fairly serious. However, students can proceed with their search by acknowledging the risk and clicking through. KPU is in the process of licensing the certificate so that this message no longer appears.
2. Proxy server Virtual Max
Students may also get a ezproxy warning that the proxy server has reached its maximum virtual host limit. This will only happen with certain databases, namely our Crim and Nursing Sage databases. We are reworking our proxy server so that this will not happen any longer but the fix will not be in until after the Olympic break. A workaround is to get the student to login to another database, namely one of the old standards like Academic Search Premier or Business Source Premier. Tell them not to close their browser but rather go back to the Kwantlen list of databases and log into the database that was giving them the error message. The proxy should let them in at that point.
AskAway Librarians should feel free to call me directly if you encounter the above 2 problems, or any others.
Caroline Daniels
Kwantlen Polytechnic University

News About Upcoming Enhancements From OCLC

Friday, January 15th, 2010

From the QuestionPoint listserv:
OCLC’s QuestionPoint and Mosio’s Text a Librarian announce virtual reference collaboration
Project to offer text messaging reference options to QuestionPoint users

DUBLIN, Ohio, January 15, 2010-OCLC and Mosio are working together to enable seamless integration of Mosio’s Text a Librarian text messaging reference software with OCLC’s QuestionPoint reference management service to provide a comprehensive virtual reference solution for libraries.
OCLC and Mosio are exploring solutions to the demands of a mobile world and the need for libraries to be able to communicate with their patrons online and on-the-go.
“Library reference services need to be accessible where and when users need them, in the form they want,” said Jay Jordan, OCLC President and CEO. “Users are increasingly relying on mobile technologies, and QuestionPoint is committed to providing libraries with the tools they need. Text a Librarian is a leader in texting services for libraries in the U.S. Working together, we believe we can deliver an efficient and cost-effective solution for libraries.”
QuestionPoint’s reference management suite that includes email, online chat and chat widgets combined with Mosio’s Web-based Text a Librarian service for text messaging would offer patrons more virtual reference options and provide libraries increased efficiencies in managing patron inquiries in a single place.
“Mobile reference services are an exciting opportunity for libraries,” said Noel Chandler, Mosio CEO and Co-Founder. “This collaboration combines our expertise in mobile reference technology with OCLC’s experience as the leader in virtual reference management software to provide libraries a full digital reference services package.”
The integration of Text a Librarian with QuestionPoint services will begin with libraries based in the United States.
For more information, visit or
About OCLC
Founded in 1967, OCLC is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world’s information and reducing library costs. More than 72,000 libraries in 112 countries have used OCLC services to locate, acquire, catalog, lend, preserve and manage library materials. Researchers, students, faculty, scholars, professional librarians and other information seekers use OCLC services to obtain bibliographic, abstract and full-text information when and where they need it. OCLC and its member libraries cooperatively produce and maintain WorldCat, the world’s largest online database for discovery of library resources. Search WorldCat on the Web at For more information, visit
About Mosio’s Text a Librarian
Text a Librarian is a mobile reference service technology developed specifically for libraries. Built on Mosio’s award-winning mobile questions and answers platform, Text a Librarian enables libraries to reach more patrons on the go through their mobile phones. For more information regarding Text a Librarian, please visit
Susan McGlamery
QuestionPoint senior product manager

UBC Primo Session Recording Available

Thursday, January 14th, 2010

The online tutorial about UBC’s new federated search tool Primo is now available for viewing on the Staff Portal:
Thanks so much to Trish and Sally for providing this very popular session for AskAwayers!
Something new at your library that other AskAwayers should know about? Let Sunni help you set up and record an online session – it’s easy, fun and will ultimately benefit your patrons!