Archive for December, 2009

Very Successful Term!

Monday, December 14th, 2009

Hi folks,
Just a reminder that AskAway is now closed until January 18th, 2010.
Congratulations on a very successful Fall term! This was our busiest term ever, with 8281 calls received from September 21st to December 11th. To compare, last Fall AskAwayers handled 3963 calls in total.
A colourful chart comparing AskAway calls per term is available on the Portal:
Our busiest day this term was Tuesday November 3, with 181 calls.
The busiest hour of the term was Monday November 16th, from 1-2 PM, with 28 calls.
To see how many of your library’s patrons used the service this term, check out the AskAway statistics:
AskAway reopens January 18th for the Spring term.
Have a wonderful holiday break!

UBC’s New Search Tool Primo

Wednesday, December 2nd, 2009

UBC Library’s Primo for AskAwayers
Trish Rosseel will present an online session about UBC Library’s new search tool Primo on Monday, January 11th, 1:30-2:30pm.
UBC has a spiffy new federated search tool – Primo. Users can perform one search and get integrated results from the library’s catalogue, e-book collections, digital collections, and institutional repository.
Come to this session to:
– see a demo of Primo
– learn how to search it and discern what you find
– try some searches yourself
– ask questions and provide feedback
The session will be presented online using Wimba Classroom. You will need a head-set and preferably a wired connection. A mic is optional.
To LOGIN to the session, please go to:
Enter as a participant using your first name only.
In advance of the session, please click on the link above and run the SET-UP WIZARD to ensure that the audio and other computer settings will work correctly.
– Sunni

Online Bookmarking Tools for Reference

Wednesday, December 2nd, 2009

Ref22 is pleased to present Jaclyn McKewan on December 8th 2009, from 8:30 – 9:30 a.m.
Jaclyn is the Virtual Services & Training Librarian for the Western New York Library Resources Council. For this month’s Ref22 session she will present on how and why to use online bookmarking tools, specifically Delicious bookmarks and the Firefox Delicious plug-in, to improve the services you provide via online reference. Virtual and physical reference librarians and any library staff that use the internet to regularly answer questions will find this session of interest.
1. Visit
2. If this is your first time using Wimba on this computer, click “run the Setup Wizard” link. This will run the wizard which installs the necessary files for Wimba to work correctly as well as testing your microphone and speakers.
3. After successful completion of the Setup Wizard, click “Participant Login”
4. Enter “Ref22″ (without quotes, with capitalization) in the Room ID field.
5. Enter your name and library (ie Jeremy WSL) in the Name field. Press enter to accept the information. Please note: there is a limit of 16 characters, including spaces, for the name field so please try to abbreviate if possible.
6. After successfully logging into the Wimba interface, you see a short list of links on the left side of the screen, select “Ref22″ to enter the live session.
Ref22 takes place the 2nd 2uesday of every month. For more information, visit the Ref22 website at