Archive for November, 2008

“Citation” Description Code now available

Sunday, November 23rd, 2008

Available by popular demand!
QuestionPoint has added two new Description Codes, and one of them is the “Citation” code that many AskAwayers have requested! Now we can be much more specific than the generic “Ready Reference” description code.
The other new Description Code is “No Email”, which doesn’t apply to us anyway (as we all know, BC privacy law dictates that we cannot ask a patron’s email.)

New Look for the Chat Monitor on Sunday!

Thursday, November 20th, 2008

On Sunday, November 23rd, QuestionPoint will be installing an update to the QP software. This will result in some changes to the look and feel (but not the basic functionality) of the chat monitor.
There are a lot of exciting improvements to the chat monitor in this update and it promises to improve the overall efficiency of the workflow and the speed of response between patron and service provider.
Check Your Version of Flash
The catch is, these changes require you to have the latest version of Flash player installed in your browser ( or better).