Archive for October, 2008

Resources for SFU Students

Friday, October 24th, 2008

Since we see a high volume of SFU students on AskAway, here is some information about writing, learning, research, tech support, ESL and graduate student resources available to SFU students through the SFU Learning Commons:
Writing and Learning Support:
The Student Learning Commons (SLC) offers one-to one consultations (booked and drop in) and workshops on a wide range of academic writing, grammar, and learning topics and concerns. These include writing strong introductions and conclusions, effective paraphrasing, self-proofing and editing, planning a writing project, exam preparation, study skills, note-taking, time management – and much more. Visit the SLC web site at for links to consultation and workshop registration, as well as an extensive collection of handouts, streaming videos, and other strategies and tools.


Qwidget Questions are Coming!

Tuesday, October 14th, 2008

This is a heads-up that beginning today (October 15th), you will start to see questions coming in from patrons at Douglas College who are using a new tool called the Qwidget.
What is the Qwidget?
The Qwidget is an IM widget recently rolled out by OCLC QuestionPoint. Essentially it is a mini chat box that can be installed on any library webpage and will allow patrons to ask a question on AskAway from whichever page they are currently on, without having to go look for the AskAway link. Picture a student getting a “no results found” in the library catalogue and being able to immediately ask for help from a librarian from that very same page. The Qwidget is a tool that really extends the reach of AskAway and makes even more concrete our vision of helping patrons “anytime, from anywhere.”
To see a Qwidget in action, check out:

U of California Riverside: <>
Cornell librarians use it on their library guides as well as their AskALibrarian page:


Create an Quick Tutorial and Share Instantly

Monday, October 6th, 2008

Jing <> is a free, online tool that can be used to record a quick tutorial for a student and share it with them instantly. It’s a great way to insert that instructional component into your AskAway sessions. Here’s a great example of Jing in use:
“A Kwantlen student was very much a rookie, Biomed central had lots on Insite, it was 8;45 so I used Jing, she was able to view it. That is one cool tool…”
– Sunni

Understanding Students Who Were Born Digital

Monday, October 6th, 2008

An interesting article about this generation of students and how they work from Harvard’s Berkman Center for Internet & Society…
– Sunni