Archive for September, 2008

Feeling Alone?

Monday, September 29th, 2008

Can’t see anyone else on the service? Feel as if you are
alone? Don’t despair! Try these things:

  1. Check the Staff schedule to see if it is a holiday (it does happen!)
  2. Log out of QuestionPoint, shut down your browser and open it back up again. Use Internet Explorer if possible – there tend to be fewer glitches.
  3. Check your Internet Explorer settings and delete your temporary internet files:
    1. Go to the IE Tools menu and choose Internet Options.
    2. Under “Temporary Internet Files” (or “Browsing History”) delete your temporary internet files and/or cookies.
    3. Under “Temporary Internet Files” (or “Browsing History”) click on Settings. For “Check for newer versions of the page” make sure it is set to “Every visit to the page.” Under “Amount of disk space to use” make sure it is set to either 50 MB for IE7 or 1 MB for IE6.
    4. Click OK to close.
  4. Log back into QuestionPoint.
  5. If you still don’t see anyone on with you, and you’re getting lots of questions, send a “help, I’m swamped” message to the eln-vrefservprov listserv.
  6. As soon as you have a chance, contact ELN Askaway coordinators and/or your local AskAway administrator to report the problem.

– Sunni, BC ELN

Refworks Help Pages

Sunday, September 21st, 2008

Helping a patron with Refworks, but don’t have it at your library? Just never used it before? The Refworks Help Pages are available for free online, and they’re really useful.
Here is the link: Refwork Help Pages
If you want to know how to get references from a database into Refworks, look at the navigation on the left side of the page.
Click on: Getting References into your Account
Then on: Importing from Online Data Vendors
Scroll down and choose the vendor from the list. E.g. EBSCOhost, CSA, Proquest, PubMed – even Google Scholar!
There are also instructions for organising references, creating bibliographies, and many other Refworks functions.
Please note that the URL of this website doesn’t change when you use the navigation links. If you push this page to a patron, you will have to direct them to click the appropriate links on the left side of the page.

AskAway Update for September 15th

Monday, September 15th, 2008

In this update:
AA News: Welcome Back; New Committee Members; Multi-sector Database Bundle; New Library Looks; Service Provider FAQs; Patron Exit Survey
AA Quick Tips: Instruction Without Co-browse; New to the Service?
AA Stats: Did you know?
Absolutely Amazing Patron Feedback
AA News:
Welcome back!
We hope you had a great summer! AskAway opens for service again at 10 AM September 15th. The schedule and closure dates for the fall term are posted on the Portal: