Archive for November, 2007

Logout Error Presentation and Recording of MUC Library tour

Monday, November 26th, 2007

Hi everyone!
The recording of the Orientation to the Malaspina University-College Library Website is now available at the following location:
Next week’s Brown-bag presentation will be on the topic: Logout Errors.
These errors can mean that the service will be on all night, so I’ll be going over:
1. How to recognise a colleague’s logout error
2. How to prevent/fix your own logout errors
3. What to do if a colleague has a logout error
4. What to do if the service will be open all night
This presentation is particularly important for those who have the last shift of any day, but is important for all AskAway service providers.
Time: Wednesday, Nov 28, 1:15-1:45pm
A recording will be made for those unable to attend at that time.
The link to the presentation was sent to the listserv on Wed, Nov 21st.
For system requirements and other info, please go to:

Web Training Session on QP Co-Browse

Friday, November 2nd, 2007

From the QP listserv:
A free one-hour web training session for QuestionPoint librarians who want to learn to use or review the features of Flash-based chat and/or co-browse will be held on Wednesday, December 12th, 11:30 AM Eastern Standard Time (4:30 PM GMT). The session assumes familiarity with the basic concepts of virtual reference and QuestionPoint, but no previous experience with Flash-based chat is required.
This session is conducted using Microsoft Live Meeting for the visual portion and a toll-free conference call for the audio portion (streaming audio is not available). If you have not previously participated in a Live Meeting session, you may test your computer for compatibility with Live Meeting using the following link:
TO REGISTER for this session, please go to:
For questions about this session, please contact:
Becky Hawk
Product Support Specialist
OCLC Online Computer Library Center, Inc.
6565 Kilgour Place
Dublin OH 43017-3395 USA
Tel. 614-764-6061
Fax 614-718-7370