Archive for June, 2007

QP Web Training: Co-Browse

Wednesday, June 27th, 2007

The following web training opportunity is coming from QP at 8:30 AM PST on July 17th. See registration info below (please contact Becky Hawk if you have questions about this session):
A free one-hour training session for QuestionPoint librarians who want to learn to use or review the features of Flash-based chat and/or co-browse will be held on July 17th, 11:30 AM Eastern Daylight Time (3:30 PM GMT). The session assumes familiarity with the basic concepts of virtual reference and QuestionPoint, but no previous experience with Flash-based chat is required.
This session is conducted using LiveMeeting for the visual portion and a toll-free conference call for the audio portion (streaming audio is not available). If you have not previously participated in a LiveMeeting session, you may test your computer for compatibility with LiveMeeting using the following link:
TO REGISTER for this session, please go to:
Becky Hawk
Product Support Specialist
OCLC Online Computer Library Center, Inc.
6565 Kilgour Place
Dublin OH 43017-3395 USA
Tel. 614-764-6061
Fax 614-718-7370

Schedule for upcoming brown-bag “lunch” presentations!

Tuesday, June 26th, 2007


Topic: Can’t Cobrowse?

  • Outline: 3 technical tips that help get cobrowse working, plus my own method for helping patrons who can’t cobrowse. Feel free to share your own tips!
  • Time: Monday, July 9th, 2:15-2:45 (***Different time of day!***)

Topic: Orientation to the Douglas College Library Website

  • Presenter: Dianne Hewitt
  • Time: Monday, July 16th, 12:15-12:45

Topic: Online Map Resources

  • Presenter: Diane Thompson from Geological Survey of Canada
  • Time: Monday, July 23rd, 12:15-12:45

Topic: Orientation to the Langara College Library Website

  • Presenters: Joyce Wong and Alison Curtis
  • Time: Wednesday, July 25th, 12:15-12:45

As always, recordings will be made of the presentations, for those who cannot attend at the scheduled time. Some of you may have noticed that the recordings page on the
portal is broken – we hope to have it working again shortly.
Each session will open 15 minutes early to allow participants to check their audio settings.
Also, don’t forget the Public Library’s brown-bag presentation: Resources for Handling Crowds on AskAway, Thursday, June 28th at 2:15pm.

Public Library Askaway Brown-bag: Resources for Handling Crowds on AskAway

Saturday, June 23rd, 2007

The folks at the Public Library part of AskAway have invited any Post-Secondary AskAwayers to attend their upcoming brown-bag training session! Please see the announcement below…
Hi Folks,
All AskAway staff are invited to “Resources for Handling Crowds on AskAway”, our next “brown bag” training session. Over the past several months we have slowly been adding and improving our capabilty to handling large crowds of patrons on AskAway. In this training session we’ll survey the tools we already have and discuss strategies to improve our capability further. This session will cover scripts, Web pages, procedures, communicating with your colleagues, quick access to subject resources, and more.
Time: Thursday June 28th, 2:15pm – 3pm (log in opens at 2pm)
(The URL and other access information was emailed to the listserv on Saturday, June 23rd with the subject: “no subject”)
Attendance is open to everyone using the URL. No need to pre-register. Look forward to seeing you all there next Thursday.
Philip Hall
Coordinator, Askaway
c/o Vancouver Public Library
350 West Georgia Street, Level 5
Vancouver BC V6B 6B1
Phone: 604-331-4123
Fax: 604-331-4080
Thanks very much to Phil for inviting us!
Niki Baumann
Virtual Reference Librarian
BC Electronic Library Network

More on Java

Monday, June 18th, 2007

When reading the previous post I thought I’d be immune to the Java problem as I’d originally downloaded version1.5 and all has been well to date. Unfortunately, Java updated automatically to the 1.6 tonight, in the middle of my shift and not only could I not co-browse, but the system slowed down to a crawl and it ultimately took me 9 minutes to shut my computer down and restart it. I will try to delete the dud upgrade asap – but just wanted to let everyone know that you might find your system has been updated without your knowledge!
Shawnna P. AskAway/UBC/GAA

Not Picking Up Calls?

Thursday, June 14th, 2007

A number of librarians over the past two terms have reported that occasionally some librarians appear not to be picking up calls, leaving other folks staffing the service to handle two or three calls at a time. This could be for a number of reasons, the most likely being that these librarians are unaware of technical issues preventing them from seeing calls coming in. To prevent this from happening:
1) Please check your settings before every shift! Even one setting change could affect whether you are able to see calls coming in or not. Use the Check Your IE Settings document to do this.
2) If you need to be away from your workstation for any reason during a shift, please IM the other librarians on with you to let them know that you will not be picking up calls.
If you notice that other librarians appear not to be picking up calls, please let Sunni, Gordon or Niki know when this is occurring so that we can ascertain if technical issues are a factor.
– Sunni